tbet Privacy Policy

By using the tbet.plus website or mobile app, you are deemed to have accepted this Privacy Policy. The core purpose of tbet's Privacy Policy is to ensure the protection of your personal data and to maintain full transparency about how that data is collected and used.

This policy applies to all registered tbet members, guest users, and anyone who uses our platform. Whether you access tbet from Bangladesh or anywhere else in the world, this Privacy Policy applies equally.

We believe that earning a member's trust starts with keeping their data secure. That is why tbet consistently follows internationally recognized data protection practices and conducts regular system audits.

Tbet collects only the information that is necessary. We do not gather unnecessary or excessive data. Below is an overview of the types of information we collect and why each is needed.

Tbet does not collect information beyond what you voluntarily provide. However, certain technical data may be collected automatically during your use of the platform, strictly for security purposes.

Tbet uses collected data only for defined purposes. We never misuse your information, and it is never used for anything beyond its approved purpose.

• For account creation, verification, and management.
• For processing deposits, withdrawals, and financial transactions.
• For platform security and fraud prevention.
• For customer support and complaint resolution.
• To meet legal and regulatory compliance requirements.
• For improving service quality and delivering a personalized experience.
• To send you promotional messages with your consent.

Tbet never sells your data to advertisers. When sharing information with a partner is required, it is done strictly within the scope of service delivery and under rigorous confidentiality agreements.

Tbet's website and app use cookies and similar tracking technologies to enhance your browsing experience and improve platform performance.

• Essential Cookies: Required for login sessions and security purposes.
• Performance Cookies: Monitors platform speed and performance.
• Functionality Cookies: Remembers your preferences and language settings.
• Analytics Cookies: Analyzes user behavior to improve services.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may limit certain platform features.

Tbet does not sell or transfer your data to third parties as a matter of policy. However, limited sharing may occur in the specific circumstances outlined below.

• Payment processors and financial institutions — to complete transactions.
• Identity verification service provider — for KYC processing.
• Cybersecurity partner — for fraud prevention.
• Law enforcement agencies — in response to legal orders or regulatory obligations.

In all such cases, tbet ensures that partner organizations uphold the same standard of privacy. We do not share your data with any advertisers or marketing companies.

Tbet believes every member should have full control over their own data. To that end, we provide you with the following rights.

• Right to Access: You can request a copy of the data we hold about you at any time.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restriction of Processing: You can request that we stop using your data for any specific purpose.
• Data Portability: You can receive your data in a portable format.
• Right to Opt Out: You may opt out of marketing communications at any time.

To exercise any of these rights, please contact our support team. We will respond within 30 days of receiving your request.

Tbet does not retain your data longer than necessary. The retention period for each type of information is outlined below.

• Account data: for the duration the account is active, plus up to 5 years after closure.
• Financial transaction records: 7 years, as required by law.
• Customer support communications: up to 2 years.
• Logs & System Data: up to 12 months.
• Marketing data: deleted immediately upon opt-out.

Once the retention period expires, data is securely deleted or anonymized so it can no longer be identified.

Because tbet operates on a global infrastructure, your data may be processed internationally in some cases. We ensure it remains protected to the same security standard regardless of where it is handled.

• All international transfers are conducted in accordance with international data protection standards.
• Adequate safeguards are in place before any data is transferred to third countries.
• Our data centers hold internationally recognized security certifications.

Tbet is for users aged 18 and above only. We do not knowingly collect any information from minors.

• Age verification is mandatory at the time of registration.
• If a user is identified as a minor, their account will be closed immediately.
• Any data collected from minors by mistake is deleted immediately.
• Parents or guardians who have concerns are welcome to contact us at any time.

If you have any questions, concerns, or complaints regarding this Privacy Policy, please reach out to our dedicated privacy team. We are available 24/7.

• Email: [email protected]
• Live Chat: log in to the platform and chat with us directly.
• An initial response will be provided within 7 business days of a complaint being submitted.
• Complex matters will be resolved within a maximum of 30 days.

We take every complaint seriously and make every effort to resolve it. Your trust is our most valuable asset.